Porto voted second best airport in Europe

in Regional · 08-03-2018 14:19:00 · 0 Comments

Porto’s Francisco Sá Carneiro airport has been elected by ACI - Airports Council International as the second best airport in Europe in the category of airports with over two million passengers per year.

The winner in its category was Sochi Airport.
The awards were handed out as part of the Airport Service Quality Survey (ASQ) study, a world-leading programme that aims to benchmark passenger satisfaction at airports.
Results are based on feedback from questionnaires filled out by passengers who give their opinions on 34 different indicators, from services offered to customer service, waiting times, employee politeness, cleanliness and comfort, among others.

Porto, which operates direct flights to 72 different countries, was chosen as the second best in Europe in the same category.
“We were proud to know that once again we were chosen by our passengers as one of the best airports in Europe. This is our 11th prize in the last twelve years and it is particularly important for us at a time when the number of passengers at Porto Airport has exceeded 10 million, a result of a 15 percent increase over 2016”, said Thierry Ligonnière, Chief Operating Officer and Administrator of ANA Aeroportos de Portugal.
Fernando Vieira, Director of Porto Airport, added: “These awards are recognition of the work and effort that the team at Francisco Sá Carneiro Airport employs daily, and with all its partners. It is the result of the permanent commitment of our teams and as such it is a great pride to realise that we can continue to grow while maintaining the quality we seek to pursue”.


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