Edition 1446
21 October 2017
Edition: 1446

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Portugal works to ensure return of stranded passengers

by TPN/ Lusa, in News · 03-10-2017 06:40:00 · 0 Comments

The National Civil Aviation Agency has said it is working with its British counterparts to ensure the return of passengers left stranded in the UK following the collapse of Monarch Airlines.

Portugal works to ensure return of stranded passengers

 

The Portuguese agency said in a statement it is in constant contact with British authorities to find a way to have passengers booked on flights ending in Portugal return as soon as possible.

 

The agency has asked affected passengers to send an e-mail to passageirosmonarch@anac.pt with their ticket details in order to make alternative travel arrangements.

 

Meanwhile, all passengers who travelled to Portugal on British airline Monarch, which filed for bankruptcy on Monday, will be able to return to the UK at no additional cost regardless of their nationality.

 

The British Civil Aviation Authority (CAA) president, Deidre Hutton, said it had chartered aircraft for the next two weeks to get all those affected back home.

 

Monarch passengers currently abroad should access the website [https://monarch.caa.co.uk/] to find information on any new flight details with the time and date of departure that will be available 48 hours beforehand.

 

It is estimated that a total of 110,000 Monarch passengers are currently abroad.

 

Britain’s foreign minister said that it has placed staff at various airports in European and the Middle East (Turkey) that have been affected so as to provide assistance if necessary.

 

Alternatively, passengers can also buy their own flights with other airlines and reclaim compensation from Monarch

Monarch declared bankruptcy after failing to renew their license caused by financial problems.

 

The recent terrorist attacks in Egypt and Turkey contributed to a fall in revenue as many fell unsafe to travel to these countries, Andrew Swaffield, the executive chairman told reporters.

 

Another factor was the reduction of profit margins on tickets to other destinations such as Spain and Portugal. In total the company carried 14% more passengers than last year but made a net income of £100 million less.

 

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Edition 1446
21 October 2017
Edition: 1446

Read this week's issue online exactly as it appears in print.

Twitter