In a statement, the passenger transport company recalls that "customers who have already purchased a ticket to travel on trains of the Alfa Pendular, Intercidades, Interregional and Regional services, will be allowed a refund of the total value of the ticket purchased, or its renewal free of charge, for another train of the same category and in the same class".

"CP regrets the inconvenience caused to its customers and recommends obtaining information on the status of train circulation, by contacting the Company's information channels, or Helpline - 808 109 110 (cost of a call to the national fixed network)".