The number of complaints directed at ticket offices and event/concert promotion companies recorded a growth of around 250 percent this year compared to 2021. Among the main reasons for complaints are problems with refunds, fraud and poor service. See Tickets and Ticketline are the entities with the most complaints, hosting 355 of the total registered.
With the end of the summer festivals and concerts period, an analysis carried out by the Portal da Queixa to the online ticketing category and to the companies producing events and concerts identified a significant rise in complaints filed this year by consumers.
Since the beginning of 2022, until 6 September, the Portuguese registered 901 complaints directed to online ticket offices and companies organising events and concerts, an increase of 254 percent compared to the same period in 2021, where 254 complaints were filed.
It should be noted that, compared to 2019, a pre-pandemic year in which concerts, festivals and shows were held, similarly to this year, within normality there was an even more of an increase in the number of complaints registered in 2022, exceeding 1000 percent growth, during the same period of analysis (1 January to 6 September).
This year, among the main complaints are: problems with reimbursement (39 percent); ticket frauds add up to 31 percent of complaints and complaints about bad service weigh 19 percent in the total.
According to the analysis of the Complaint Portal, in the top five online ticket offices with the most complaints, are See Tickets (189 complaints), Ticketline (166), Viagogo (79), Blueticket (56) and Festicket (34).
Consumers point fingers at Viagogo
Catarina complains of having bought a fake ticket in the complaint addressed to Viagogo: "I bought tickets for the Lucas Neto show and the tickets, besides being much more expensive, were fake!"
But this is not the only case on the Complaint Portal. The complaints about fraud, directed to the online box office Viagogo have grown. Marta Ribeiro says she paid 144.58 euros for two tickets for the Marés Vivas festival, when the final price should have been 93 euros.
Another complaint from Sónia Firmino, reads “I asked for a refund of the "inflated price" she paid for two tickets, on Viagogo: "I feel completely scammed, and unfortunately by the complaints I've read I know I run the risk of not getting my money back. This site refuses to comply with EU laws through fraudulent practices, so it should be blocked as soon as possible to put a stop to this kind of situation once and for all."