With 22 stores, a €25 charge for each day's parking and 13 different restaurants and bars, Francisco Sá Carneiro airport ranks as the 4th best airport in Europe for service quality with an AirHelp score of 7.67. Porto airport also offers an overall score of 5.49.
In 2022, Francisco Sá Carneiro airport was considered the "Best European Airport 2022" in its category of 10-25 million passengers by Airport Council International (ACI), ANA - Aeroportos de Portugal said in a statement.
Top 3 airports
According to Bounce, the number one airport for service quality is Adolfo Suárez Madrid-Barajas Airport with an AirHelp score of 8.25 out of 10. The airport scored an impressive 8.26 for time performance, 8.19 for customer opinion and a score of 8.3 for its food and shops. The airport ranked 4th for the best overall pre-flight experience.
In second place is Vienna International Airport with a score of 7.79 out of 10. The airport received a 7.63 for time performance, 7.85 for customer opinion and 8.23 for its food and shops. This airport ranked 8th for overall pre-flight experience.
Third on the list for service quality is Josep Tarradellas Barcelona El-Prat Airport with an overall service score of 7.68 out of 10 after receiving 7.6 for time performance, 7.72 for customer opinion and 7.85 for its food and shops. The Spanish airport ranked 3rd for overall pre-flight experience.
The study by Bounce looked at passenger volumes, parking charges, shopping, and restaurants from the busiest European airports to reveal the best European airports for a pre-flight experience. The study also analysed AirHelp’s ranking for the airports on our list to reveal the best European airports for service quality.
In terms of pre-flight experience, Istanbul Airport was the best rated with an overall score of 9.57. Not only is it the busiest, it is also the cheapest for parking and the best for stores and restaurants. However, its service quality score saw a decline from 8.30 out of 10 in 2022 to 7.58 out of 10 in 2023, giving it 8th place in the ranking.