Restaurant and hospitality businesses nationwide have requested for more time to adhere to the Electronic Complaint Book, citing difficulties in registration.

The deadline for all companies within the hotel, food, cafeteria and catering sectors to register was set on 1 July, and those who failed to do so could be liable to pay fines of up to fifteen thousand Euros.


AHRESP, the Association of Hospitality, Restaurant and Similar Industries of Portugal (AHRESP) has advised companies to ‘persist in their registration attempts while keeping records of said attempts, through, for example, ‘print screens’ of the moment’.


In the wake of the now expired deadline, the Ministry of Economy has announced a six month extension for the registrations, with AHRESP welcoming the move.


Following such successful opposition, the National Association for the Automobile Sector (ARAN) has requested that companies operating in their area of business are also granted extensions for registration.


Through the Electronic version of the Complaint Book the consumer would be able to file complaints and request information about essential public services and other economic activities.