To regain the trust of guests, the Resort has the “Clean & Safe” seal of Turismo de Portugal, which distinguishes companies in the tourism sector that comply with the recommendations of the Directorate-General for Health, and with the creation of new services.
After two months closed due to the Covid-19 pandemic, Cascade Wellness Resort implemented several protection and hygiene measures in order to guarantee a safe environment and the well-being for its employees and guests.
These measures include reducing the accommodation capacity through the allocation of rooms in a spaced manner and with an interval of 48 hours between guests; antiviral disinfection of rooms, delivery of a daily kit of individual protection material to guests; availability of disinfectant gel in all common areas and disinfection of public areas every hour.
“We are preparing our services to continue to provide our guests with unique moments, at a time when it is essential to feel safe”, says Silvana Pombo, General Manager of Cascade Wellness Resort.
Regarding to employees, training on hygiene and safety procedures to be adopted against Covid-19 was reinforced and the use of personal protective equipment according to the recommendations of the World Health Organization for each function was implemented. The Resort has also designated places for isolation and has a partnership with a local hospital, ensuring immediate support, if necessary.
In addition to hotel rooms, Cascade Wellness Resort offers apartments and villas with a private pool, a reason for differentiation from other options in the region, all just a few meters from the beach.
For now, the Resort's restaurants will remain closed. However, other options are available, including a new delivery service for individual and secure meals at the door of the accommodation and a “full pantry” service.
Given the instability in international tourism and the uncertainty regarding the opening of air borders, the Resort is committed to attracting national guests. Algarve residents, for example, will have a 40% discount on bookings on all types of accommodation (for bookings until June 30 and stays until December 30).
“We hope to transmit the necessary confidence for the Portuguese to know us and contribute to making Lagos a reference site in the Hotel Industry of Excellence”, concludes the General Manager of the Resort.