Health satisfaction in Portugal down

By Ariane Gomes, in News · 12-07-2019 01:00:00 · 0 Comments
Health satisfaction in Portugal down

A survey conducted by Deco Proteste has shown a decrease in the level of citizens satisfaction with health centres.

The survey shows that 2019 is the first year where the levels of satisfaction with health centres in Portugal hasn’t increased in relation to previous surveys, mainly due to the increase in waiting times for consultations.


Almost five thousand Portuguese citizens completed the survey which found that users’ satisfaction in health centres this year was 61 out of 100, bearing in mind that the last time this survey was conducted in 2014 the number was 62 out of 100.


Almost a third of respondents revealed that they had to wait for more than a month for a consultation, with 11 percent of them saying that they had to wait two or more.


The results showed that this year respondents wait on average 28 days between making an appointment and seeing a doctor, with the average increasing to 41 days for those who do not have a family doctor, a reality that affects about 700,000 Portuguese citizens.


Although overall satisfaction with the health centres has decreased, satisfaction with the family doctor increased, with the 2019 data being the highest in the five surveys conducted over the past almost 20 years.


The satisfaction with family doctors increased to 76 percent and the satisfaction with nurses was 72 percent.


More than seven out of 10 respondents say that their family doctor consultation took less than 20 minutes, 46 percent said it lasted between 11 and 20 minutes, 20 percent between six and 10 minutes and 6 percent indicate that it took only five minutes.


Regarding respondents without a family doctor, almost a quarter indicated that they have lost a doctor because they waited too long to mark an appointment, this was due to new legislation in 2015 that resulted in the loss of a doctor to users who had not had contact with the health centre for three years. However, in 2017, this term was extended to five years.



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