SNS 24 answers 7,000 calls a day and waiting time is “less than half a minute”

in News · 03-05-2020 12:46:00 · 0 Comments

The SNS 24 telephone line answers 7,000 calls daily and the waiting time for calls is "less than half a minute", said the Secretary of State for Health on 29 April, recalling that this tool serves all patients.

“SNS 24 continues to be the gateway to excellence in the National Health Service and serves not only for patients with suspected covid-19 but also others who may have doubts about whether or not to use health facilities. At this moment, SNS 24 answers 7,000 calls a day and has an average waiting time for calls of less than half a minute”, António Lacerda Sales said during the daily press conference to monitor the covid-19 pandemic in Portugal.

The Secretary of State stressed that, after the state of emergency was lifted, Portugal will continue to “have to deal with this public health emergency”.

“The pandemic continues and will continue to be part of our lives”, he maintained.


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