Starsul – A complete service for your Mercedes-Benz

By Advertiser, in Mercedes-Benz · 16-10-2020 01:00:00 · 0 Comments

At StarSul it is the details that make a service excellent and together, with our customers we make the star shine.

We assure our Clients that they have chosen the best option when we help them to save precious time on maintenance or simply eliminate day to day annoyances with our commitment to always deliver their car as new and on time. To be able to do this we have the best human resources, facilities and high-tech equipment to ensure the safety, reliability and preservation of the value of your Mercedes-Benz.

We serve our Customers with the utmost respect, through our Callcentre where we connect the needs of the customer to the technologies of the future through Mercedes connect me services. Every customer will have an assistant for all their services and we want your Mercedes-Benz to always be at its best. Therefore, before the next maintenance date is due, you will receive a personalised service offer and, in just a few clicks, you will be able to directly schedule, the most convenient date for your visit.

We guarantee that each of our Clients is special through an excellent face-to-face service provided by our welcoming specialist, Star Assistant. The Star Assistant is the central contact person for every incoming visitor/costumer and is responsible for the proactive welcome of the costumer and provides the first impression of the brand to ensure a positive experience at the dealership. Together, with the rest of the sales team, the Star Assistant contributes to a superior costumer experience and improves customer satisfaction.

We assure our customers that they are always in the best hands and upon receipt of your car you can count on a personalised and rapid service thanks to your order having already been scheduled upon your request. Your mobility will always be guaranteed throughout the process thanks to the provision of rental cars available from our own facilities.

The StarSul mission is to provide a reliable service to clients with quality and transparency throughout. We have the best qualified Mercedes-Benz workshop specialists, who perform maintenance and repair services, meticulously following the manufacturer’s procedures and using genuine parts and tyres approved by the manufacturer so that you can enjoy impeccable safety, reliability, durability and driving comfort.

The customer can view their vehicle anywhere through our StarView service, which captures video footage taken by the technician while they check the vehicle. The video is sent by e-mail or SMS so that the customer can see for themselves the progress of the vehicle and pose any questions that require attention. Customers can also hear the technician’s recommendation and be able to make a fully informed decision as to whether or not they wish the work to be carried out.

We also guarantee the delivery and collection of the vehicle at the Obligatory Periodic Inspection (IPO) centre through a rigorous check-up and mandatory pre-inspection of points.

If necessary, we have a collision service at our disposal, with agreements with the leading insurance companies, where Mercedes-Benz experienced specialists thoroughly repair damage from small bumps to major accident damage with tailor-made methods, procedures appropriate to the materials and the special know-how of the manufacturer. This service allows your Mercedes to always remain technically and visually original.

We also sell original parts or accessories for your Mercedes-Benz and have a comprehensive portfolio at your disposal to meet your needs.

During a journey, StarSul also guarantees fast on-site assistance, free of charge and available 24 hours a day, seven days a week in the Algarve and Alentejo region via the Mercedes-Benz 24h Service hotline to provide fast assistance in case of breakdown or accident. We always guarantee the best possible solution for customer mobility. The 24h Service vehicles are equipped with diagnostic tools and systems so that, whenever possible, the customer can continue on their journey as if nothing had happened.

Follow the star towards StarSul.



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