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MEO leads the unfavourable ranking as the brand with the highest number of complaints on the Portal da Queixa.
Portugal’s largest consumer social network analysed data on complaints filed against telecom operators and detected an increase in the number of complaints addressed to operators during August with a total of 1,207 complaints. During the same period last year, 1,127 complaints were registered on the platform, representing an increase of 7 percent. Since the beginning of 2019, over 8,700 complaints against the sector have been registered.
Dissatisfaction with contracted services, that is, failures in the services provided, remains the main reason for complaints among Portuguese consumers regarding telecommunications operators. Failures and malfunctions in the television service, internet speeds far below the contracted values, cancellations and service facilities are other reasons reported in the texts of complaints submitted through the Portal da Queixa.
The operator MEO is the brand with the most complaints in the telecommunications sector, being also the leading brand in the number of complaints in the Portal da Queixa, with 3,928 complaints in 2019. Next came the operators NOS with 2,576 complaints, Vodafone with 1,721 (which registered 33 percent more complaints) and NOWO with a total of 504.
Given the reality of the numbers, Pedro Lourenço, CEO and Founder of Portal da Queixa, believes that “For a long time, operators have nurtured an idea of a monopoly with consumers, where quality was pushed to the background rather than the competitive factor, price.
Today, due to the impact of social networks and opinion platforms such as Portal da Queixa, the strategic tendency of operators will necessarily be to circumvent this stigma, which in no way bears the trust and reputation that the telecommunications sector needs. It is therefore consumers who take the lead in the future of the telecommunications service in Portugal by frequently denouncing the poor service provided and unfair contractual conditions. It is only up to the managers of these companies to have the humility to assume that dissatisfaction is real.”
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I am prepared to do an in depth report about MEO and other Cable operators in Portugal.
Plus give advice on how to cancel your contract which took me weeks to do. Plus advice on dealing with the harassment tactics of MEO when they employ debt collection agencies such as Intrum who ignore all correspondence and ignore the Fact that I cancelled my Meo contract for Meo breach of contract over years of no or bad service. It took hours on the telephone plus repeated visits to their shops to be kept waiting in line then handed a phone to again wait to talk to a person in Lisbon.
Expose their tactics for example a one ring call. Then they say they try to contact broken promises on service calls non functioning equipment etc etc
By Richard hughes from Algarve on 24 Sep 2019, 11:34
My husband and I have been trying to cancel our MEO contract for almost two years. We have been flying to Portugal and going to brunches, calling numbers given by staff, have posted cancellation documents anfd have emailed several times. MEO continued to extending our contract automatically saying that we haven't done something in time or correctly and keep charging our account. We have closed our bank account in Portugal in November 2019 to stop the charges since no cancellation is possible. Today we have received another bill for almost $300 for outstanding bills. I have also received a short email saying that MEO has not received valid cancellation papers from us so account is still open. They should be taken to court, abusive, unprofessional and absolutely outrages company. They should be shut down immediately. Please do get in touch with us.
Kind Regards,
Judy
By Judy Borczyk from UK on 12 Mar 2020, 10:24
Your article is quite helpful! I have so many questions, and you have answered many. Thank you! Such a nice and superb article, we have been looking for this information about record complaints for telecom operators. Indeed a great post about it!!
By Wireless Broadband NZ from Other on 07 Sep 2020, 08:49
I'm with Vodafone in Portugal because they have the best coverage in my area but they've taken payments from my account and not credited them to my phone. And they've stopped responding to my messages about it.
Man do I miss Giffgaff. I'd forgotten how inept and corrupt other mobile phone businesses are.
By Christiaan from Other on 28 Mar 2021, 08:40
I had internet fixa from NOS for a couple of months. It never really worked as they promised. I signed up for 100 Mb/s speed. Now I am aware that in reality that speed will never be gained, but I only got about 0,5 Mb/s most of the time. Spend a few times on the phone with their technical support, which were friendly guys to be honest. But they all said that there were no technical problems i9n my area and that this was probably just that I was a bit too far from their antenna and that it could not be faster. The other department however didn't want to acknowledge this and kept saying I need to speak to tech support, when I tried to cancel my contract. I kept saying I did and that it was no use. Meanwhile, they just kept charging me 26 euro monthly for a service that was not functioning properly. I am surprised that there is not really anywhere to turn to with a complaint like this. yes you can sign up for all sorts of websites and post a complaint, but what will it do? These corporations don't seem to give much about complaints, they get their money anyway. Is there not some official watchdog that can actually do something against them?
By Ben Brok from Algarve on 09 May 2021, 08:15
I have been cleverly deceived by MEO employees into allowing a MEO Technician
to enter our property and install a "package" which was not ordered nor needed.
The actual price was falsley stated and then backed up by the Technician who left a form on the table showing the wrong price which did not include an additional sum which was being added to an existing direct debit. Several sales staff hid the true cost over several attempts to sell to me on the phone.Having paid MEO over
500euros since then the service has been withdrawn although the latest fatuara shows 200 plus credit. There is so much more!
By David A Arnold from Algarve on 22 Jun 2021, 20:49