According to a new report, from a total of 45,554 processes received by the ERS, 37,872 refer to complaints, 6,956 to praise and 499 to suggestions. More than 220 processes have mixed classification.

Of the total number of cases submitted to the ERS, 69 percent refer to establishments providing healthcare in the public sector, including establishments managed under a Public-Private Partnership (PPP) regime.

Of the 37,872 complaints received in the first half of the year, more than 4,400 refer to the Regional Health Administration (ARS) of Lisbon and Vale do Tejo, 2,686 to ARS Norte and 2,443 to the University Hospital Center of Porto.

The Lisbon and Vale do Tejo ARS was also the entity receiving the highest number of compliments (894), followed by the University Hospital Center of Porto (712) and the Barreiro Montijo Hospital Center (429).

The report shows that 20,760 of the processes received by the ERS are related to 107 public sector establishments with internment, which represent 45.6 percent of the total submitted processes.

In the document, the ERS emphasises that complaints about constraints related to the vaccination plan against Covid-19 contributed to the increase in the values ​​for the months of May and June, compared to the same period of the previous year.

In the private sector, 9,179 processes were submitted to the ERS concerning 93 private sector establishments with internment. The most targeted was Hospital da Luz (Lisbon), with a total of 1,257 cases (989 complaints and 252 compliments), followed by CUF Descobertas Hospital, with 938 (796 complaints and 120 compliments), and CUF Tejo Hospital, with 796 processes (665 complaints and 116 compliments).

In the social sector, the establishment with internment with more processes received at ERS in the first half of the year was Hospital Santa Maria Porto, with 25 complaints. Also in the social sector, but without hospitalisation, the most targeted unit was O Vigilante - Amadora, with 13 complaints.