Q: “I'm going to
buy a ticket. What advice does DECO have?”
by looking for prices in a search aggregator, but also visit the airline's own
trip and see what these aggregators have to offer.
browsing anonymously. That way, cookies are reset whenever you open or
reopen a window.
special attention to the fees that are charged during the various stages of the
purchase process, to make sure you are only getting the services you want and
at the price you want.
tip! Having flexibility with your dates is one of the
simplest ways to buy cheap flights. However, you should always check if
there are any strikes scheduled for those days.
with stopovers sometimes get cheaper, but the risk of having your baggage lost,
delayed or damaged increases.
Q: How can I
anticipate a possible flight cancellations?
the flight schedule the day before boarding, due to different circumstances,
the flight may change. This way, you can better plan your day to ensure
you arrive at the airport on time.
Also pay particular
attention to the news and check the website of the airline and the airport to
make sure they are working properly.
Q: I have arrived
at the airport. What now?
airport is a large space, with many passengers and thousands of employees, so it
is easy to get lost. Therefore you should always comply with the advance notice
indicated by the airline and by the airport so that you do not miss your
need some time to check in, check your bags, get through security and
eventually the Border Control Service, and finally find the right gate - and
still have time if something unforeseen happens.
tip! Do not forget that if you are travelling in a large
group, with small children, or with people with reduced mobility, you should
arrive even earlier.
If you take your pet with you, passenger check-in can take longer, so DECO suggests that you ask the airline how far in advance you need to be at the airport and what procedures you need to follow.
Has your flight
In case of
flight cancellation, passengers have the choice between:
– Refund within seven
– Re-routing, under equivalent
transport conditions, to the final destination at the earliest
Re-routing, under equivalent transport conditions, to the final destination at
a later date at the passenger's convenience, subject to seat availability.
also entitled to
assistance, which includes:
and drinks in reasonable quantity for the waiting time;
accommodation, if a stay or additional stay becomes necessary;
Transport between the airport and place of accommodation;
phone calls or emails.
In case of
flight cancellation, passengers are entitled to receive compensation between €250 and €600, unless
· Have been informed of the cancellation at least two weeks before the
scheduled time of departure, or
· Have been informed of the cancellation between two weeks and seven days
before the scheduled time of departure and they have been offered re-routing,
allowing them to depart no later than two hours before the scheduled time of
departure and arrive at their final destination no later than four hours after
the scheduled time of departure arrival, or
· They have been informed of the cancellation less than seven days before
the scheduled time of departure and they have been offered re-routing that
would allow them to depart no later than one hour before the scheduled time of
departure and arrive at their final destination no later than two hours after
the scheduled time of arrival.
· Bear in
mind that the airline
doesn’t have to pay compensation if it can prove that the cancellation was due
to extraordinary circumstances which could not have been avoided even if all
possible measures had been taken
Q: My flight was
cancelled. Do I have to accept a travel voucher?
Alternative solutions such as travel vouchers or other services depend on the
consumer's agreement. The passenger is entitled to a refund within seven
days, so the company should not impose a voucher.
flight was cancelled and I received a message to reschedule the flight for the
next few days. Do I have to accept?
passengers should be given the choice between reimbursement or re-routing, if
they lose interest in the trip, they can demand reimbursement.
Q: My flight was
cancelled and the alternative flight does not leave until the next day;
however, I received no directions, no meals or accommodation. What should I do?
A: You should contact
the airline. Passengers should not be responsible for finding and paying for
accommodation. If assistance is not provided, even after contact, passengers
who had to pay for meals/drinks, accommodation and transport between the
airport and place of accommodation can get their money back from the airline.
Keep in mind that proof of these expenses will be required, so please keep
has reasonable grounds to expect that it will refuse boarding for a flight, the
airline must, in the first place, appeal to volunteers who agree to give up
their reservations in exchange for benefits, under conditions to be agreed
between the passenger and the airline. The company must also offer the possibility
of choosing between reimbursement of the ticket or re-routing to the final
passengers are denied boarding against their will, the operating airline must
compensate and assist them in similar terms as in the case of
cancellation. The passenger must also be offered the possibility of
choosing between reimbursement or re-routing.
Q: The airline did
not allow me to board, claiming that I did not have the necessary documentation
A: The rights under Regulation (EC) No 261/2004 of the European
Parliament and of the Council establishing common rules on compensation and
assistance to passengers in the event of denied boarding and of cancellation or
delay of flights do not cover situations where there are reasonable grounds for
denying passengers departure, such as security reasons or lack of
Loss or damage to
bags are lost, damaged or delayed, compensation can currently be limited to
around €1,600 unless there is a special declaration of interest in delivery and
payment of any additional amount.
values are transported, higher compensation may be applied.
However, consumers must file a claim with the airline straight away or no later
than seven days after.
If it is a
delay, the claim must be submitted no later than 21 days from the date on which
the baggage was given to the consumer.
Q: With the
delay in the delivery of my luggage I had to buy some essential goods at the
destination, can I present these expenses to the airline?
A: Yes, but
don’t forget to provide proof/receipts for these expenses.
Do you feel
that your rights are not being respected? Please, get in touch with DECO
on , 21 371 02
00, or WhatsApp +351 966 449 110.
Paula Martins is a fully qualified journalist, who finds writing a means of self-expression. She studied Journalism and Communication at University of Coimbra and recently Law in the Algarve. Press card: 8252