“At Lisbon airport, the situation is critical, but it is critical not only for reasons attributed to the PSP, which assumed the functions of air border police,” said Maria Lúcia Amaral.
According to the minister, responsibility “is also attributed to the management of the technological resources that were implemented and are required” by the new European border control system for non-EU citizens.
The minister was questioned by several deputies about the situation at Lisbon airport, where passengers have faced queues of several hours in recent days.
The constraints, mainly at Lisbon airport, began to intensify on October 12th, when the new European border control system for non-EU citizens came into operation in Portugal and other Schengen Area countries.
This system stipulates that the entry and exit of travellers from third countries will be registered electronically, indicating the date, time and border post, replacing the traditional passport stamps.
Task force
The minister assured that "the Government has done everything to ensure that the chaos experienced, and how damaging it was, particularly on the 14th, does not happen again," and a 'task force' has been created.
According to Maria Lúcia Amaral, this ‘task force’ is an emergency unit to manage this crisis situation and is composed of representatives from the Internal Security System (SSI), the Public Security Police, and airport management.
“We have been closely monitoring the daily situation together with the Ministry of Internal Affairs, the Ministry of Infrastructure, and the Ministry of the Presidency,” she said.
Regarding the new National Foreigners and Borders Unit (UNEF) of the PSP, which began operating in August, the minister said that “a six-month deadline has been established for all the territorial structures of the UNEF to be complete.”
“At that time, I believe the UNEF will be definitively constituted,” she added.










Reading this while sitting in Starbucks at Lisbon airport waiting for a friend. She landed over two hours ago and is still in the passport queue….
By Louise from Lisbon on 09 Nov 2025, 11:48
It was just my luck to fly into Lisbon on October 13th, at the same time as 1,000 other travelers. It was nothing short of abject chaos. I missed my connection to the Algarve as a result of the mismanaged rollout of the new system. Lisbon airport is a nightmare on a good day, and it boggles my mind that after living in and traveling to Portugal, for over 50 years, it remains the singularly worst airport I have ever has the misfortune to experience. The fact that there are still only a handful of jet bridges and thus passengers are forced to use stairways and buses only adds to the torment. On October 13th, there must have been at least half a dozen arrivals at the same time, and the traffic jam of buses taking us to the terminals only exacerbated the delays and compounded the confusion at immigration. Something needs to be done about that dreadful airport. It's enough to dissuade people from flying to the country that is the land of my heart.
By Tina Steele from USA on 09 Nov 2025, 17:15
They are totally out of control, this is another blunder by the authorities who cannot manage anything effectively. Today was a disaster at Lisbon airport, so was last Thursday morning, the Border Police do not care
By Andy from Lisbon on 09 Nov 2025, 19:43