Different rules for different consulates, nightmares obtaining Numero de Utente, exchanging Drivers License (IMT probably the worst), Finanças and SEF probably the best and still challenging at times. Whatever the rules are, publish them in a straightforward, checklist type manner and get all the Governmental Agencies some customer service training. Answer all emails within 3 business days, answer your phone, simple things will go a long way.

Terry Follmer,

Beiras, By email

EDITOR, With the high cost of living in Portugal nowadays (see the rent prices in Lisbon), the high income tax and the low salaries, life might turn out miserable for many new migrants and force them to rethink their decision and move to another country with better living conditions (such as Germany) or back to their home country.

David, Lisbon, By email