"The technical and coordination challenge of this evolution cannot, however, override the need for these entities to guarantee passengers a maximum waiting time at borders, similar to the service levels required for processes under ANA's responsibility," they stated in a response to Lusa.

The PSP acknowledged that yesterday was "a critical day" at Lisbon Airport, with passengers outside the European Union (EU) waiting more than 90 minutes for departures and arrivals due to the new control system.

Since Sunday, the new European border control system for non-EU citizens has been in operation in Portugal and other Schengen area countries. The entry and exit of travellers from third countries will be recorded electronically, indicating the date, time, and border crossing, replacing the traditional passport stamps.

Passenger problems

ANA – Aeroportos de Portugal also stated that many of the RAPID systems, which automatically recognise passengers, "have been experiencing operational problems."

The airport operator assured that it is working with authorities to support passengers, "within its power," by distributing water and food.

Furthermore, it mentioned that it expects that the increased resources from the competent authorities will allow for the "implementation of a commitment to maximum waiting times at the country's borders."

On Monday, the Internal Security System (SSI) highlighted the successful launch of this new system, but yesterday the situation changed, with tens of thousands of foreign citizens from outside the EU departing and arriving at Lisbon Airport.

According to the head of the National Unit for Foreigners and Borders (UNEF) of the PSP, Tuesday is the day with the most flights to and from outside the Schengen area (the European area of ​​free movement of people and goods), and the new Entry/Exit System (EES) requires "longer processing times at the border."

"Looking back over the period I've been in this role for over a year, this has been the most challenging day to date due to the volume of passengers departing and arriving, which is requiring a significant amount of effort and resource commitment," emphasised João Ribeiro.

The deputy national director of the Public Security Police emphasised that "anything that exceeds 90 minutes" poses a "risk to passengers; the experience is negative; some flights are missed, and some flights may be cancelled."

The system, which operates at airports and ports, also allows for the "automatic detection of overstays within the legal period of stay in the Schengen area," as well as interoperability with "other European databases."

In Portugal, the system is implemented by the SSI, in collaboration with the PSP, GNR, ANA, port authorities, and the National Civil Aviation Authority.