In a press conference, João Pedro Oliveira e Costa indicated that at the end of 2021 the bank had 4,478 employees (144 less in net terms compared to December 2020), with the distribution network totalling 349 commercial units, a reduction of 76, of which 63 in the branch network, eight 'premier' centres and five corporate and institutional centres.

According to the bank's president, of this set of workers' departures, 139 were through early retirements and voluntary terminations.

“Recurring structural costs remained almost unchanged (+0.4%), reflecting: the 2.9% drop in personnel costs and general administrative expenses; and the 25.8% rise in depreciation and amortization, essentially explained by the investment in software and works in real estate”, said the institution, in a note.