For all Ukrainians who need help and for all those who want to help, the municipality has activated a telephone line 800 910 111 and the email address, indicated the Mayor of Lisbon, Carlos Moedas (PSD), at a joint press conference with the ambassador of Ukraine, Inna Ohnivets.

“Lisbon is really with Kiev, with Ukraine, with the Ukrainian people”, said Carlos Moedas, referring that the feeling of solidarity “is so strong”. “With the heart of Lisboners, we want to help in everything that is necessary.”

The solidarity plan of the city of Lisbon, centralized in the City Council and which includes the 24 Lisbon parish councils, is divided into two phases, in which the first involves “providing immediate support in terms of food, accommodation, clothing, medication and psychosocial support” to Ukrainians stranded in the Portuguese capital, estimated to be around 50.

The second phase, implemented in coordination with the Ukrainian Embassy in Portugal, provides for the construction of "an emergency reception centre for refugees in a sports hall at the Lisbon Municipal Police headquarters", in the Praça de Espanha area.

Finding solutions

Through the creation of a mission team, under the auspices of the director of the Municipal Civil Protection Service of Lisbon, Margarida Castro Martins, the Portuguese capital reaffirms itself as “an open city” by taking on the mission of helping the Ukrainian people, with the commitment to “find solutions for everyone”, from those who were stranded to those who should arrive as refugees.

The mayor of Lisbon stressed the need to anticipate the reception of Ukrainian refugees: “We are the capital of the country, we are the place where many will arrive and we have to be prepared before they arrive”.


The donations will be organised by the Lisbon City Council, and can be delivered to the Paços do Concelho building, said Carlos Moedas, praising the solidarity of Lisboners, in which he received “many phone calls” from people willing to receive Ukrainian families in their homes.

In addition to this immediate help, the municipality will build a long-term structural response for the integration of Ukrainians, ensuring, for now, the reception of Ukrainian children in the city's schools.

“We cannot fail in this mission”, declared the mayor of Lisbon.

Regarding the emergency reception centre for refugees from Ukraine, the mayor said that this response has the direct involvement of the Red Cross.

As for food support, the municipal cafeteria of Monsanto has opened its doors to help Ukrainian citizens in need.

Without having concluded the identification of Ukrainians in need of support, the mayor of Lisbon said that “there may be around 50 people who are in Portugal and who cannot, at the moment, return to Ukraine”.

Ukraine's ambassador to Portugal, Inna Ohnivets, thanked the Lisbon Chamber for the initiative of support, for estimating that Ukrainian refugees can reach Portugal, remembering that her country continues to fight "against the Russian aggressor", with "fierce resistance".