A letter from the Ministry of Infrastructure and Housing was sent to Deco, after the consumer protection association urged the Government and the National Civil Aviation Authority (ANAC) to intervene to safeguard the interests of passengers affected by cancellations of flights in Lisbon in recent days, whose right to assistance “is not being applied”.

“The Government is aware and concerned about the turmoil that has affected European airports, including Portuguese airports”, reads the response from the ministry led by Pedro Nuno Santos.

Improving conditions

The Government guarantees that they are in “permanent contact with ANAC”, so that “the necessary steps are taken to implement all legal measures, with a view to improving the conditions offered to passengers at critical moments”, recalling that they have been working, since June, with a contingency group with the objective of identifying the measures to be taken in regard to operational improvements.

The Ministry of Infrastructure said it was also in permanent contact with ANA – Aeroportos de Portugal, “to find solutions to the problems identified, namely with regard to the service provided to passengers who are waiting”.