According to information provided by the Shared Services of the Ministry of Health (SPMS), peak days coincided with the periods immediately following the holidays of December 2nd and 9th.

In more than half (55%) of cases, people had acute respiratory problems, which were the main reason for contact.

Regarding referrals resulting from the triage, 45.9% of people were referred to primary healthcare, where 56,000 appointments were scheduled.

Of the users who contacted the helpline between December 1st and 17th, 39.8% were advised to go to the emergency room and 4.7% of cases were referred to SAMU (Mobile Emergency Care Service).

9.6% of users were advised to self-care at home.

According to SPMS data, the digital triage—recently made available on the SNS 24 App—has already enabled more than 26,000 assessments, representing 23% of all respiratory triages performed by the SNS 24 Helpline.

Between December 1st and 17th, the average waiting time was 10 minutes, with 65% of users being attended to within two minutes.