In a statement, Intelcia Portugal says it intends to "strengthen the business fabric through the hiring of professionals for various areas of activity, namely banking, insurance, utilities and e-commerce".

Quoted in the statement, the CEO of Intelcia Portugal states that this investment "reinforces the company's commitment" to "economic development and the dynamism of the national market".

“With over 7,000 employees nationwide and operations distributed across several centres in mainland Portugal and the islands, we will continue to expand our presence and reinforce Portugal's strategic role within the Intelcia group, as a hub of talent and innovation, both for the national and international markets,” says Carla Marques.

Responsible, for example, for several Altice call centres, the multinational presents itself as a company that “combines technology and human proximity to offer integrated customer experience solutions to some of the leading brands operating in the national and international markets.”

“The company is committed to a people-centered and talent-focused management model, promoting diversity, internal recognition, and professional development for its employees,” she says, highlighting that “it has consistently invested in continuous training, technological skills development, and innovation, ensuring an agile and excellent response to the needs of clients and partners.”

After an initial cycle of partial work stoppages, Intelcia workers went on strike on the 6th, demanding a general salary increase of €80 (effective from July 1st), a meal allowance of €7.50, justified leave with pay on their birthday, assistance for providing service in a foreign language, and a 10-minute break for every hour worked.